Frequently Asked Questions

Cerevo Mentiq is an enterprise-grade blockchain-based data integrity and verification platform. We provide cryptographically secure, immutable records and verification services for organizations across finance, healthcare, legal, and government sectors. Our platform ensures data authenticity, transparency, and compliance with regulatory standards.

Traditional verification methods rely on centralized authorities and can be altered or manipulated. Blockchain verification is decentralized, cryptographically secured, and immutable. Once recorded, data cannot be changed, ensuring complete transparency and audit trails.

Yes, we are fully GDPR compliant. Our systems implement privacy-by-design principles, offer data deletion capabilities, and maintain clear data processing agreements. We also comply with SOC 2 Type II, ISO 27001, and other regulatory standards.

Our platform achieves average block times of 2.1 seconds with verification completion typically within 3-5 seconds depending on data size and network load. For time-sensitive applications, we offer expedited verification options.

We support all common data formats including:

• JSON and JSON-LD
• XML and structured documents
• CSV and tabular data
• Binary files and archives
• PDF documents
• Cryptographic hashes and signatures

Yes, we provide comprehensive REST APIs, webhooks, and SDK support for multiple programming languages. Our integration team assists with custom implementations for enterprise systems.

Data is protected through multiple layers of security: end-to-end encryption, cryptographic hashing, digital signatures, and distributed ledger technology. Access controls, role-based permissions, and audit logging ensure only authorized parties can access data.

We maintain the following certifications:

• ISO 27001 - Information Security Management
• SOC 2 Type II - Security and Availability
• GDPR Compliant - Data Protection
• Industry-specific audits on request

Yes, our blockchain ledger is cryptographically immutable. Once recorded, data cannot be altered, deleted, or forged without invalidating all subsequent blocks. This ensures complete audit trails and historical accuracy.

We offer three main plans:

• Starter: $499/month for up to 10,000 verifications
• Professional: $1,299/month for up to 100,000 verifications
• Enterprise: Custom pricing for unlimited verifications

All plans include API access, support, and analytics. Contact our sales team for custom arrangements.

Starter plan includes: API access, basic analytics, 24/5 support, up to 10,000 monthly verifications. Professional plan adds: advanced analytics, 24/7 support, custom integration. Enterprise plan includes: dedicated account manager, unlimited verifications, custom SLA, white-label options.

Yes, we offer a 14-day free trial for new accounts with full access to Starter plan features. No credit card is required to start your trial. Contact our sales team to arrange your trial.

We guarantee 99.9% uptime for all service levels with Service Level Agreements (SLA) specifying recovery time objectives. Our distributed infrastructure ensures high availability and disaster recovery.

Support options include:

• Email support (24/5 for Starter, 24/7 for Professional/Enterprise)
• Phone support for Enterprise clients
• Dedicated account managers for Enterprise
• Online documentation and knowledge base
• Technical community forums