Privacy Policy

Introduction

Cerevo Mentiq ("Company", "we", "our", or "us") operates the cerevo-mentiq.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

Types of Data Collected

We collect different types of information for various purposes to provide and improve our Service to you.

• Personal Data: Name, email address, phone number, company name, and any other information you provide through our contact forms.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and referral sources.
• Verification Data: Data you submit to our verification services (stored securely and separately).
• Cookies and Tracking: We use cookies to track user preferences and improve user experience.

Use of Data

Cerevo Mentiq uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support and respond to your inquiries
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical and security issues
• For compliance with legal obligations and regulatory requirements

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Cerevo Mentiq implements industry-standard security measures including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Access controls and authentication mechanisms
• Regular security audits and penetration testing
• Data isolation and segmentation

GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

• Legal Basis: We process personal data only with legitimate legal bases.
• Data Subject Rights: You have rights to access, rectify, erase, and port your data.
• Data Processing Agreements: We maintain Data Processing Agreements with all data processors.
• Data Retention: We retain personal data only as long as necessary for the specified purpose.
• Data Breach Notification: We notify authorities and affected individuals within 72 hours of data breaches.

Your Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request limiting how we use your data.
• Right to Data Portability: You can request your data in a machine-readable format.
• Right to Object: You can object to certain types of processing.

To exercise these rights, contact us at privacy@cerevo-mentiq.com with your request and verification of identity.

Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Third-Party Services

Our Service may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service before providing your information.

Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information and terminate the child's account.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. Your continued use of the Service following the posting of revised Privacy Policy means that you accept and agree to the changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@cerevo-mentiq.com
• Phone: +84 28 3827 1234
• Address: Ho Chi Minh City, Vietnam